Notice for Block9 LLC

Effective Date: May 20, 2025

Website: www.block9.app

At Block9 LLC ("Block9," "we," "us," or "our"), we provide consulting, services, and educational resources focused on blockchain technologies, including Bitcoin and Stacks. We’re committed to protecting your privacy and complying with the California Consumer Privacy Act (CCPA). This notice explains how we collect, use, and disclose personal information from California residents, as well as your rights under the CCPA. We are technology professionals, not financial consultants, and our offerings aim to empower users with blockchain knowledge and tools. For additional details on our blockchain and cryptocurrency data practices, see our Blockchain and Cryptocurrency Privacy

Addendum at www.block9.app/pages/blockchain-privacy-addendum.

1. Personal Information We Collect

We may collect the following CCPA-defined categories of personal information, depending on your interactions with us (e.g., via our website, services, merchandise, or educational offerings):

Identifiers: Name, email address, phone number, mailing address, IP address, or cryptocurrency wallet addresses and transaction IDs for payments via platforms like BOOM or BTCPay Server.

Internet or Network Activity: Browsing history on www.block9.app, device information, or interactions with our content (e.g., forms submitted, pages visited).

Professional or Employment Information: Job title, company name, or business contact details if you engage us for consulting or services.

Commercial Information: Details about services (e.g., wallet setup assistance), products (e.g., custom merchandise via Printify, resold items, gift cards), or affiliate purchases (e.g., via Amazon, SoloSatoshi LLC, Ryder, Bitcoin Trading Cards) you request or view, including payment transactions.

Inferences: Insights about your blockchain interests based on your engagement with us.

We do not collect sensitive financial data (e.g., bank account numbers) directly, but our payment processors (Apple Pay, Visa, PayPal, Stripe, BOOM, BTCPay Server) may handle payment-related information to complete transactions.

Our focus is on technical education and support, not financial advice.

2. How We Collect Your Information

We collect personal information:
Directly from You: When you contact us, sign up for educational content, request services, schedule via our Site, or purchase products/gift cards via www.block9.app (powered by Shopify), including cryptocurrency payments processed through BOOM or BTCPay Server.

Automatically: Through cookies or similar technologies on www.block9.app, facilitated by Shopify and Google Analytics, to track usage and improve experience (see our Privacy Policy).

From Third Parties: Via partners or platforms we use, including:
Google apps (e.g., Google Meet) for client meetings.

Printify for custom merchandise fulfillment and shipping.

Payment processors (Apple Pay, Visa, PayPal, Stripe, BOOM, BTCPay Server) for transactions.

Affiliate partners (Amazon, SoloSatoshi LLC, Ryder, Bitcoin Trading Cards) if you purchase through their platforms via our Site links.

Resources page applications (e.g., Coinbase, Xverse, ALEX, Ledger, as listed at https://www.block9.app/pages/resources) when you engage with them through our recommendations, potentially sharing limited data via referral links or analytics.

3. How We Use Your Information

We use your personal information to:
Provide consulting, how-to assistance (e.g., wallet setup), educational resources, merchandise (custom via Printify, resold, or gift cards), and facilitate affiliate product links.

Respond to inquiries or service/product requests.

Process payments via Apple Pay, Visa, PayPal, Stripe, or cryptocurrency through BOOM or BTCPay Server, ensuring accurate transaction fulfillment.

Schedule and conduct client interactions (e.g., via Google Meet).

Improve our Site, services, and offerings.

Communicate updates, promotions, or blockchain content (opt-out available).

Analyze trends to enhance our technical support and education.

Service Terms: All purchased services, merchandise, and gift cards are non-refunded, including initial shipping costs, unless we’re at fault (e.g., wrong item shipped). Cryptocurrency payments are irreversible, and you are responsible for sending funds to the correct wallet address; Block9 is not liable for transaction errors. We commit resources upon purchase, and refunds are not offered except as required by law—see our Refund & Rescheduling Policy. We do not sell your personal information to third parties for monetary gain; our mission is blockchain empowerment, not data monetization.

4. How We Share Your Information

We may disclose your personal information to:

Service Providers: Third-party vendors assisting our operations, including:
Shopify: Hosts www.block9.app and processes interactions (e.g., purchases, forms).

Google: Provides tools like Google Meet and Google Analytics for meetings and analytics.

Printify: Fulfills and ships custom merchandise, using data (e.g., names, addresses) for delivery.

Payment Processors: Apple Pay, Visa, PayPal, Stripe, BOOM, and BTCPay Server handle transactions securely on our behalf.

Salesforce: Manages client relationships and service engagements via our CRM system.

All are bound by contracts to protect your data and use it only for our purposes.

Business Partners: Affiliate partners (Amazon, SoloSatoshi LLC, Ryder, Bitcoin Trading Cards) receive data when you purchase through their platforms via our Site links, under their privacy policies. Resources page applications (e.g., Coinbase, Xverse, ALEX, Ledger) may receive data (e.g., via referral links or analytics) when you engage with them through our recommendations, governed by their privacy policies.

Advertising Platforms: Data may be shared with Facebook, Instagram, X, or Google for targeted advertising via Shopify’s integrations, under their privacy policies.

Legal Obligations: If required by law, regulation, or legal process (e.g., court order).

We do not "sell" your personal information as defined by the CCPA. However, interactions with decentralized blockchain applications (e.g., via resources page apps) may involve public ledger data (e.g., wallet addresses), which is not private and outside our control—see our Blockchain and Cryptocurrency Privacy Addendum.

5. Your CCPA Rights

As a California resident, you have:
Right to Know: Request details about the categories and specific pieces of personal information we collect, use, or disclose about you.

Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., legal compliance, transaction records, or public blockchain data, which cannot be deleted due to immutability—see our Blockchain and Cryptocurrency Privacy Addendum).

Right to Opt-Out: Opt out of personal information sales (not applicable, as we don’t sell your data).

Right to Non-Discrimination: We won’t discriminate against you (e.g., deny services, charge different prices) for exercising these rights.

For more details on these rights and blockchain-specific considerations, see our Blockchain and Cryptocurrency Privacy Addendum at www.block9.app/pages/blockchain-privacy-addendum.

6. How to Exercise Your Rights

Submit requests via:

Email: support@block9.app
Online: https://www.block9.app/pages/contact

We’ll verify your identity (e.g., via email or prior interaction details) to process your request. You may authorize an agent with written permission. We’ll respond within 45 days, extendable by 45 more days with notice.

7. Additional Service Terms

Rescheduling Policy: Virtual sessions require 48 hours’ notice; onsite meetings (e.g., Block9 Orange Case) require 2 weeks’ notice.

Contact support@block9.app to reschedule, subject to availability—see our Refund & Rescheduling Policy.

Shipping: Most merchandise ships via Printify vendors (2-4 weeks estimated); some items may be hand-delivered during onsite engagements. Affiliate products (e.g., Amazon, SoloSatoshi LLC, Ryder, Bitcoin Trading Cards) ship per their policies—see our Shipping Policy.

Gift Cards: Non-refunded, expire one year from purchase; unused balances are non-redeemable post-expiration.

Payment Methods: We accept Apple Pay, Visa, PayPal, Stripe, and cryptocurrency (e.g., Bitcoin, STX) via BOOM or BTCPay Server. Cryptocurrency payments are non-refunded due to blockchain irreversibility, with eligible refunds (e.g., for damages) processed in fiat—see our Refund & Rescheduling Policy.

8. Disclosure Statement and Limitations

Educational Purpose Only: Information from our Site, services, merchandise, and materials (e.g., slide decks) is for informational and educational purposes only. It’s not a recommendation to buy/sell securities or financial instruments, nor an offer/solicitation to do so. We don’t provide financial advice; consult a qualified professional for financial decisions.

Confidentiality: Our content is proprietary and confidential. Unauthorized copying, redistribution, or sharing without written consent from Block9 LLC may result in legal action.

Limitation of Liability: Block9 LLC, its affiliates, officers, directors, employees, and agents aren’t liable for losses or damages from using our services, Site, merchandise, or materials, including:

Losses from blockchain interactions (e.g., sending crypto to wrong addresses), as users execute all actions—we provide guidance only.

Security breaches or errors beyond our control, including user system breaches during/after our services.

Issues with third-party services (Shopify, Google, Printify, Apple Pay, Visa, PayPal, Stripe, BOOM, BTCPay Server, Coinbase, Xverse, ALEX, Ledger, or other resources page applications at https://www.block9.app/pages/resources), affiliate products, or resold/custom items not manufactured by us (e.g., Printify defects).

Privacy concerns from public blockchain data (e.g., wallet addresses on Bitcoin or Stacks ledgers), which is inherently non-private and immutable—see our Blockchain and Cryptocurrency Privacy Addendum.

Users are responsible for securing their systems, wallets, and information using best practices, as we can’t monitor or manage their actions. By engaging with us, you acknowledge and agree to this disclosure.

9. Contact Us

For questions about this CCPA Notice, privacy, or our offerings:

Support Email: support@block9.app (general/CCPA inquiries)

Sales Email: sales@block9.app (service/sales questions)

Mail: Block9 LLC, PO Box 202, Barnhart, MO 63012

For more details on our data practices, see our Privacy Policy and Blockchain and Cryptocurrency Privacy Addendum at www.block9.app.

10. Changes to This Notice

We may update this notice as our operations evolve or laws change. Check www.block9.app for the latest version, effective as of the date above.