Block9 LLC

Shipping Policy

Effective Date: April 30, 2026

Last Updated: April 30, 2026

Block9 LLC offers merchandise through our Shopify store at www.block9.app, fulfilled through Printify and other vendors or, in some cases, hand-delivered during onsite service engagements. This policy explains processing, shipping, hand-delivery, tracking, lost or damaged shipments, and related terms.

Order Processing

Processing Time

Orders are typically processed within 2 to 5 business days (Monday through Friday, excluding U.S. federal holidays) from the date of purchase. Custom or print-on-demand items, and orders placed during peak periods, may take 7 to 10 business days to process. Block9 will notify the customer by email if a meaningful delay occurs.

Order Confirmation

Once payment is confirmed (via Apple Pay, Visa, Mastercard, PayPal, Stripe, or peer-to-peer Bitcoin payment to a Block9-provided wallet address), the customer will receive an order-confirmation email. If a confirmation email is not received within 24 hours of payment, the customer should email support@block9.app.

For peer-to-peer Bitcoin payments, the customer is solely responsible for sending the correct amount, on the correct network, with sufficient fees, to the Block9-provided wallet address tied to the order. Blockchain transactions are irreversible. See the Refund & Rescheduling Policy for refund handling on cryptocurrency payments.

Shipping and Delivery Methods

Standard Shipping

Standard shipping is the default for online orders, with an estimated delivery window of 2 to 4 weeks following processing, depending on destination, vendor production timelines, and carrier performance. Shipping costs are calculated at checkout based on weight, destination, and carrier rates. Initial shipping costs are non-refundable unless Block9 is at fault (e.g., the wrong item was shipped).

Expedited Options

Limited expedited shipping may be offered at checkout for an additional fee where available. Expedited timelines are estimates only and depend on vendor and carrier performance; Block9 does not guarantee delivery dates.

Hand-Delivery

For merchandise tied to onsite service engagements (e.g., the Block9 Orange Case), Block9 may personally deliver items during the engagement. Hand-delivery is available only in connection with confirmed onsite service engagements within Block9's service area (the St. Louis, Missouri metropolitan region; broader U.S. coverage may be available under customized proposals). Hand-delivery is not offered as a standalone shipping option for online merchandise orders. No shipping fee applies to hand-delivered items, but travel costs associated with the underlying engagement are governed by the engagement's own terms.

Print-on-Demand and Resold Products

Most merchandise is custom-made via Printify or sourced from third-party manufacturers, and is generally shipped directly from the vendor. Estimated delivery is 2 to 4 weeks following processing, subject to vendor production and carrier timing.

Shipping Destinations

Block9 currently ships merchandise within the United States only. International shipping is not currently offered.

Hand-delivery is available solely in connection with onsite service engagements within Block9's service area, as described above.

Customers are responsible for providing a complete and accurate shipping address at checkout. Block9 is not responsible for delays, losses, or non-delivery resulting from incorrect, incomplete, or undeliverable addresses. Reshipping costs to a corrected address are the customer's responsibility.

Some items may not be deliverable to PO Boxes due to size or carrier restrictions. Where this occurs, Block9 will contact the customer to obtain an alternative shipping address before fulfillment proceeds.

Shipping Origin

Shipped orders may originate from a Block9 facility or from a Printify or other third-party vendor's facility, and not necessarily from Block9's mailing address (PO Box 2, Barnhart, MO 63012). Tracking information will indicate the actual origin of the shipment. Hand-delivered items are brought directly by Block9 personnel.

Tracking

For shipped orders, the customer will receive a tracking number by email once the order is dispatched. Customers can monitor progress through the carrier's tracking site. If no tracking information is received within 7 business days of order confirmation, the customer should email support@block9.app. Hand-delivered items do not include tracking; delivery aligns with the customer's scheduled service appointment.

Title and Risk of Loss

Title and risk of loss for shipped merchandise pass to the customer upon delivery of the goods to the carrier by Block9 or the fulfillment vendor. For hand-delivered merchandise, title and risk of loss pass at the time of physical delivery to the customer.

Returns and Damaged or Incorrect Items

Returns are governed by the Refund & Rescheduling Policy. Most merchandise is custom-made or print-on-demand and is non-returnable. Where returns are permitted, requests must be submitted within 14 days of delivery (date of carrier delivery or hand-off, as applicable). See the Refund & Rescheduling Policy at www.block9.app for the full terms, including exceptions, the return process, and how cryptocurrency-paid orders are refunded.

Damaged or Incorrect Items

If an item arrives damaged in transit or is incorrect due to Block9's processing or shipping error, email support@block9.app within 14 days of receipt with photographs and the order number. If approved, Block9 will arrange for a replacement or refund and will cover return shipping where applicable. Initial shipping costs are not refundable except where Block9 is at fault. Manufacturing defects in custom or resold products should be addressed with the manufacturer; Block9 acts as a reseller or customizer and is not liable for manufacturer-side defects.

Lost or Delayed Shipments

Lost Shipments

If a shipped order shows no tracking movement for 14 consecutive days, or has not arrived within 4 weeks of dispatch, the customer should contact support@block9.app. Block9 will investigate with the carrier and vendor and, if the shipment is confirmed lost, will offer a replacement or refund at Block9's discretion. Cryptocurrency-paid orders are refunded per the Refund & Rescheduling Policy.

Carrier Delays and Other Disruptions

Shipping times are estimates and are not guaranteed. Block9 is not responsible for delays caused by carriers, weather, holidays, customs, vendor production slowdowns, blockchain network conditions affecting payment confirmation, or other events outside of Block9's reasonable control. Block9 will reasonably assist with carrier claims where appropriate.

General Terms

•        Initial shipping costs are non-refundable unless Block9 is at fault. Hand-delivery does not carry a shipping fee.

•        Block9 is not liable for delays caused by incorrect addresses, third-party fulfillment issues, vendor production slowdowns, or service-scheduling changes initiated by the customer.

•        For custom or resold products, Block9 relies on third-party vendors for production and shipping. Block9's responsibility is limited to its own order processing and ends when the goods are tendered to the carrier or to the customer (in the case of hand-delivery).

•        Payment method (fiat or cryptocurrency) does not modify these shipping terms.

•        Block9 may update this Shipping Policy from time to time. The Effective Date and Last Updated date at the top of this document reflect the most recent revision.

Affiliate Products

Contact

Shipping and order support: support@block9.app

Sales and general inquiries: sales@block9.app

Privacy and data requests: privacy@block9.app

Phone: (636) 224-8069

Mailing address: Block9 LLC, PO Box 2, Barnhart, MO 63012, USA

Web: www.block9.app