Shipping policy

Block9 LLC

Effective Date: April 30, 2026
Last Updated: August 20, 2026

Scope. This Shipping Policy applies solely to merchandise purchased through www.block9.app. Affiliate products are not shipped by Block9 and are covered separately at the end of this policy. Other Block9-affiliated products operated under separate domains — including Agents by Block9 at agents.vb9.app — are governed by their own terms.

Block9 LLC offers merchandise through our Shopify store at www.block9.app, fulfilled through Printify and other vendors or, in some cases, hand-delivered during onsite service engagements. This policy explains processing, shipping, hand-delivery, tracking, lost or damaged shipments, and related terms.

Order Processing

Processing Time

Orders are typically processed within 2 to 5 business days (Monday through Friday, excluding U.S. federal holidays) from the date of purchase. Custom or print-on-demand items, and orders placed during peak periods, may take 7 to 10 business days to process.

Order Confirmation

Once payment is confirmed (via Apple Pay, Visa, Mastercard, PayPal, Stripe, or peer-to-peer Bitcoin payment to a Block9-provided wallet address), you will receive an order-confirmation email. If you do not receive one within 24 hours of payment, email support@block9.app.

For peer-to-peer Bitcoin payments, you are solely responsible for sending the correct amount, on the correct network, with sufficient fees, to the Block9-provided wallet address tied to the order. Blockchain transactions are irreversible. See the Refund & Rescheduling Policy for how refunds on cryptocurrency payments are handled.

Shipping Delays and Your Right to Cancel

We aim to ship every order within the timeframes stated in this policy. If we cannot ship your order within the stated processing and delivery window — or, where no specific time was stated at checkout, within 30 days of your order — we will notify you by email before that period expires. That notice will:

• Tell you the revised expected shipping date, and
• Give you the option to cancel your order for a full refund, including any shipping charges paid.

If you choose to cancel, we will issue your refund within seven (7) business days of receiving your cancellation, or within one billing cycle where the original payment was made by credit card. Cryptocurrency-paid orders are refunded in U.S. dollars per Section 7 of the Refund & Rescheduling Policy.

If we do not hear back from you after sending a delay notice, we will treat your silence as consent to the revised shipping date. You may still cancel at any time before the item ships.

This section applies in addition to, and does not limit, any rights you have under applicable law.

Shipping and Delivery Methods

Standard Shipping

Standard shipping is the default for online orders, with an estimated delivery window of 2 to 4 weeks following processing, depending on destination, vendor production timelines, and carrier performance. Shipping costs are calculated at checkout based on weight, destination, and carrier rates. Initial shipping costs are non-refundable unless Block9 is at fault (for example, the wrong item was shipped).

Expedited Options

Limited expedited shipping may be offered at checkout for an additional fee where available. Expedited timelines are estimates and depend on vendor and carrier performance; Block9 does not guarantee delivery dates.

Hand-Delivery

For merchandise tied to onsite service engagements (for example, the Block9 Orange Case), Block9 may personally deliver items during the engagement. Hand-delivery is available only in connection with confirmed onsite service engagements within Block9's service area — the St. Louis, Missouri metropolitan region, with broader U.S. coverage available under customized proposals. Hand-delivery is not offered as a standalone shipping option for online merchandise orders. No shipping fee applies to hand-delivered items, but travel costs associated with the underlying engagement are governed by that engagement's own terms.

Print-on-Demand and Resold Products

Most merchandise is custom-made via Printify or sourced from third-party manufacturers, and is generally shipped directly from the vendor. Estimated delivery is 2 to 4 weeks following processing, subject to vendor production and carrier timing.

Shipping Destinations

Block9 currently ships merchandise within the United States only. International shipping is not currently offered.

Hand-delivery is available solely in connection with onsite service engagements within Block9's service area, as described above.

You are responsible for providing a complete and accurate shipping address at checkout. Block9 is not responsible for delays, losses, or non-delivery resulting from incorrect, incomplete, or undeliverable addresses. Reshipping costs to a corrected address are your responsibility.

Some items may not be deliverable to PO Boxes due to size or carrier restrictions. Where this occurs, Block9 will contact you to obtain an alternative shipping address before fulfillment proceeds.

Shipping Origin

Shipped orders may originate from a Block9 facility or from a Printify or other third-party vendor's facility, and not necessarily from Block9's mailing address (PO Box 2, Barnhart, MO 63012). Tracking information will indicate the actual origin of the shipment. Hand-delivered items are brought directly by Block9 personnel.

Tracking

For shipped orders, you will receive a tracking number by email once the order is dispatched. You can monitor progress through the carrier's tracking site. If you receive no tracking information within 7 business days of order confirmation, email support@block9.app. Hand-delivered items do not include tracking; delivery aligns with your scheduled service appointment.

Title and Risk of Loss

Title and risk of loss for shipped merchandise pass to you upon delivery of the goods to you or to your designated address. Until then, Block9 bears the risk of loss or damage in transit, subject to the Lost or Delayed Shipments section below.

For hand-delivered merchandise, title and risk of loss pass at the time of physical delivery.

Once merchandise has been delivered, you are responsible for its safekeeping, including protection from theft or weather at the delivery location.

Returns, Damaged, and Incorrect Items

Returns are governed by the Refund & Rescheduling Policy. Most merchandise is custom-made or print-on-demand and is non-returnable. Where returns are permitted, requests must be submitted within 14 days of delivery (date of carrier delivery or hand-off, as applicable). See the Refund & Rescheduling Policy at www.block9.app for the full terms, including exceptions, the return process, and how cryptocurrency-paid orders are refunded.

If an item arrives damaged in transit or is incorrect due to Block9's processing or shipping error, email support@block9.app within 14 days of receipt with photographs and your order number. If approved, Block9 will arrange a replacement or refund and will cover return shipping where applicable. Initial shipping costs are refunded where Block9 is at fault.

Manufacturing defects in custom or resold products should be addressed with the manufacturer. Block9 acts as a reseller or customizer and is not liable for manufacturer-side defects, though we will assist in directing your claim to the right party.

Lost or Delayed Shipments

Lost Shipments

If a shipped order shows no tracking movement for 14 consecutive days, or has not arrived within 4 weeks of dispatch, contact support@block9.app. Block9 will investigate with the carrier and vendor. If the shipment is confirmed lost or cannot be located within a reasonable period, Block9 will provide a replacement or a full refund, at your election where a replacement is available. Cryptocurrency-paid orders are refunded per the Refund & Rescheduling Policy.

Carrier Delays and Other Disruptions

Shipping times are estimates and are not guaranteed. Block9 is not responsible for delays caused by carriers, weather, holidays, customs, vendor production slowdowns, blockchain network conditions affecting payment confirmation, or other events outside of Block9's reasonable control. Block9 will reasonably assist with carrier claims where appropriate. Your right to cancel for a full refund in the event of a significant delay is described above.

General Terms

• Initial shipping costs are non-refundable unless Block9 is at fault. Hand-delivery does not carry a shipping fee.
• Block9 is not liable for delays caused by incorrect addresses, third-party fulfillment issues, vendor production slowdowns, or service-scheduling changes initiated by the customer.
• For custom or resold products, Block9 relies on third-party vendors for production and shipping. Block9's responsibility is limited to its own order processing and to the obligations set out in this policy.
• Payment method (fiat or cryptocurrency) does not modify these shipping terms.
• Nothing in this policy limits any right you have that cannot be waived under applicable consumer protection law.
• Block9 may update this Shipping Policy from time to time. The Effective Date and Last Updated date at the top of this document reflect the most recent revision.

Affiliate Products

Affiliate products are not sold or shipped by Block9. Block9 maintains referral relationships with partners including Amazon, SoloSatoshi LLC, Ryder, Ledger, and Bitcoin Trading Cards providers, and may earn a commission on qualifying purchases made through affiliate links. This does not affect the price you pay.

All ordering, payment processing, fulfillment, shipping, returns, and warranty for affiliate products are handled directly by the partner under the partner's own terms. This Shipping Policy does not apply to affiliate products. For issues with an affiliate purchase, contact the partner's customer support directly.

Contact

Shipping and order support: support@block9.app
Sales and general inquiries: sales@block9.app
Privacy and data requests: privacy@block9.app
Phone: (636) 224-8069
Mailing address: Block9 LLC, PO Box 2, Barnhart, MO 63012, USA
Web: www.block9.app