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Block9

Agents by Block9

When the Phone Rings and No One Can Take It.

A missed call after hours, on a job, or on another line is usually a missed customer. Agents by Block9 is a managed service: we configure, launch, and run the agent so your team does not have to.

  • Internal Costs Keep Rising

    Wages, benefits, and overhead climb every year, whether the workload does or not.

  • There's Never Enough Time

    You're stretched across sales, service, scheduling, and billing — often in the same hour.

  • Hard To Find Committed Staff

    Hiring takes months, turnover undoes it, and training starts over again.

A managed service

We Configure It. We Run It. You Approve It.

Not software you have to figure out — a service we run for you. One Support Agent for your customers. One Sales Agent for your pipeline. One Operations Agent for your team. Built on your knowledge, connected to the tools you already run, billed so you always know what you're paying for.

Most businesses start with one and grow into the others. Prefer help for yourself, not a business? There's a Personal Agent — the same managed service, sized for one person.

An agent picks up when your team can't — nights, weekends, and while you're already on the phone.

Four agents

Front Door, Pipeline, And The Work Inside.

Each one is built for a different bottleneck. Start with the one that's costing you the most.

  • The front door · mostly voice

    Support Agent

    Answers the phone like someone who's worked at your counter for years — real answers, booked jobs, and a confirmation before the caller hangs up.

    • Every call answered — nights, weekends, and overflow
    • Books, reschedules, and checks job status
    • Knows when to hand a caller to a real person

  • The pipeline · voice and text

    Sales Agent

    Answers new leads in seconds, follows up until there's an answer, and keeps your pipeline honest.

    • Instant response — any hour, any channel
    • Nurture sequences you approve, in your voice
    • CRM kept current, with a weekly forecast

  • The work inside

    Operations Agent

    Watches schedule, jobs, and money across the tools you already use. Does the routine follow-up. Tells you what actually needs you.

    • Connected to calendar, job software, and books
    • A morning digest instead of a morning of checking apps
    • Anything sensitive waits for your approval first

  • One person, not a whole business

    Personal Agent

    The smallest way to start — calendar, inbox triage, drafts in your voice, research, and the logistics that eat a day.

    • Reminders and follow-ups that don't slip
    • Email drafted in your tone
    • Bookings and small errands handled

How it works

A Production Agent Isn't a Weekend Prompt.

The same process every time, so quality doesn't depend on luck.

  1. 01

    Discovery & Scoping

    Where the work slips today — missed calls, leads that never get a follow-up, after-hours gaps. We define what good looks like in 30–60 days so the quote is honest.

  2. 02

    Knowledge Extraction

    Website, policies, FAQs, and internal docs become a clean knowledge base. We flag the gaps a real customer or teammate will hit. This is the core of the work.

  3. 03

    Configuration & Guardrails

    Instructions, connections, and rules: what it does, what it never does, when it escalates, and which actions wait for a human. Least privilege is the default.

  4. 04

    Your Approval, Then Care

    You sign off before it takes a single call. Soft launch with elevated monitoring for two weeks. Then a monthly report, tuning, and a conversation about what's next.

Why managed

The Hard Part Isn't Turning It On.

It's teaching it your business, setting its limits, and watching how it behaves. That's the work we take on.

  • Built on Your Business

    Your services, prices, policies, and way of talking to customers — never a shared bot answering from a stranger's script.

  • Someone Is Watching It

    We watch how it performs, tune it monthly, and answer for the results — not just for whether it's switched on.

  • Yours Stays Yours

    Your customer list, prices, and records belong to you. They're never shared with another business or used to train anyone's AI.

Your data

Documents, Recordings, and Configuration Are Yours.

Each business gets its own agent — its own knowledge, phone number, and credentials. Nothing from your business appears in another client's agent. Commercial AI platforms we use do not train on your customer data. We process it only to run your service.

Call recordings stay on a retention you set. When you leave, you get your things back, then we delete what we hold.

How we handle your data

No rip-and-replace

It Works Inside The Tools You Already Run.

You're not replacing your stack. You're giving it a teammate. Don't see yours? If it has a booking link, a calendar, or works with Zapier, we can usually connect it.

  • ServiceTitan
  • Jobber
  • Housecall Pro
  • Google Calendar
  • Outlook
  • QuickBooks
  • Calendly
  • HubSpot
  • Zendesk
  • Shopify

Try it yourself

Call Our Live Agent. Then Start a Discovery Scope.

AgentB9 answers this line — ask it anything a customer might. Calls are capped at about ten minutes. Or tap the orange circle in the corner. Ready for a quote? A short scope on the Agents site is the first step — no obligation.

Call (636) 249-1413Start a discovery scopeFull Agents siteOther solutions

Email sales@block9.app

Call the team (636) 224-8069

Want to talk now? AgentB9 — our AI — can discuss services and schedule a call: (636) 249-1413