Block9 LLC · Effective April 30, 2026 · Last updated August 20, 2026
This Shipping Policy applies to merchandise purchased through www.block9.app, fulfilled through Printify and other vendors or, in some cases, hand-delivered during onsite engagements. Affiliate products are not shipped by Block9. Agents by Block9 at agents.vb9.app has its own terms.
Order processing
Orders are typically processed within 2 to 5 business days (Monday–Friday, excluding U.S. federal holidays). Custom or peak orders may take 7 to 10 business days. You will receive a confirmation email; if not within 24 hours, email support@block9.app. For peer-to-peer Bitcoin, you are solely responsible for the correct amount, network, fees, and address. Blockchain transactions are irreversible.
Delays and your right to cancel
If we cannot ship within the stated window — or within 30 days if none was stated — we will email you before that period expires with a revised date and the option to cancel for a full refund, including shipping. Refunds on cancellation within seven (7) business days, or one billing cycle for cards. Cryptocurrency-paid orders are refunded in U.S. dollars per the Refund Policy. Silence after a delay notice is treated as consent to the revised date; you may still cancel before the item ships.
Methods
Standard shipping: estimated 2 to 4 weeks following processing. Expedited options, if offered, are estimates only. Hand-delivery is available only with confirmed onsite engagements in the St. Louis metropolitan region (broader U.S. by proposal), not as a standalone option. No shipping fee on hand-delivered items; travel costs follow the engagement.
Destinations
United States only. You are responsible for a complete, accurate address. Some items cannot go to PO Boxes. Shipped orders may originate from a Block9 facility or a vendor, not necessarily from PO Box 2, Barnhart, MO 63012.
Tracking, title, and risk
Tracking is emailed on dispatch. If none within 7 business days of confirmation, email support@block9.app. Title and risk of loss pass upon delivery (or at physical hand-off). Until then Block9 bears transit risk, subject to lost-shipment terms.
Lost or delayed shipments
No tracking movement for 14 consecutive days, or not arrived within 4 weeks of dispatch: contact support@block9.app. If confirmed lost, Block9 will provide a replacement or a full refund. Shipping times are estimates. Block9 is not responsible for carrier, weather, holiday, or vendor delays, subject to your cancellation right above.
Returns and damage
Returns are governed by the Refund & Rescheduling Policy. Most merchandise is non-returnable. Damaged in transit or incorrect due to Block9 error: email support@block9.app within 14 days with photographs. Manufacturing defects should be addressed with the manufacturer; Block9 will help direct the claim.
Affiliate products
Affiliate products (Amazon, SoloSatoshi LLC, Ryder, Ledger, Based Trading Cards providers, and similar partners) are not sold or shipped by Block9. Ordering, payment, fulfillment, shipping, returns, and warranty are the partner’s. Block9 may earn a commission; that does not change the price you pay. This Shipping Policy does not apply to affiliate products.