Policies
Policies and Contact Information.
Using this site or our services means you accept the Terms of Service and Privacy Policy.
- Terms of ServiceThe main agreement between you and Block9 — what our services include, what they don't, payment, intellectual property, liability, and dispute resolution.
- Refund & Rescheduling PolicyHow refunds, rescheduling, returns, and cancellations work across consulting, workshops, the Orange Case, merchandise, gift cards, and affiliate products.
- Shipping PolicyDelivery timelines, shipping regions, and how merchandise reaches you.
- Privacy PolicyWhat personal information we collect, how we use and share it, how long we keep it, and the rights you have over it. Includes how AgentB9 handles voice and chat data.
- Your Privacy ChoicesOpt out of data sharing for targeted ads, and submit requests to access, delete, or correct your information.
- California Consumer Privacy ActNotice at collection for California residents — categories we collect, who receives them, and how to exercise CCPA rights.
- Blockchain and Cryptocurrency Privacy AddendumWhy blockchain data is permanent, what that means for deletion rights, and how we handle cryptocurrency payment records.
- Contact InformationHow to reach us, and our registered mailing address.
- Legal NoticeBusiness identification and required legal disclosures.
Who To Contact
Sales and general inquiries: sales@block9.app
Support, refunds, and rescheduling: support@block9.app
Privacy requests and data rights: privacy@block9.app
Phone: (636) 224-8069
AgentB9 — talk now, it can discuss services and book a call: (636) 249-1413
Mailing address: Block9 LLC, PO Box 2, Barnhart, MO 63012, USA
Monday through Friday, 9:00 AM to 5:00 PM U.S. Central Time, excluding U.S. federal holidays.