Refund & Rescheduling Policy

This policy explains how refunds, rescheduling, returns, and related matters are handled. By engaging Block9 LLC, you agree to these terms. See Sections 1 and 3.1 of the Terms of Service for what Block9 does and does not do.

1. Services, consulting, education & workshops

1.1 No refunds

All consulting, configuration, education, workshop, and related services are personalized and reserved exclusively for the booking client. Payments become non-refundable upon booking confirmation, regardless of payment method (including Apple Pay, cards, PayPal, Stripe, or cryptocurrency such as Bitcoin or STX).

1.2 Rescheduling by the client

Notify us at least 48 hours (calendar hours, U.S. Central Time) before the appointment. Within that window we will reschedule at no cost, subject to availability. Email support@block9.app. Late cancellations and no-shows are not eligible. Block9 may, at its sole discretion, offer a one-time courtesy reschedule.

1.3 Rescheduling by Block9

If Block9 must cancel due to circumstances outside our control, we will offer the earliest replacement slot or, at the client's option, a full refund of the affected session. Cryptocurrency refunds follow Section 7.

1.4 Blocks of Time

Hours expire 120 days (approximately 4 months) from purchase. Unused hours after that period are forfeited. Block9 will make reasonable efforts to email at least thirty (30) days before expiration; failure to send or receive notice does not extend the period. Only clients with 120 hours or more may apply time toward standard workshops.

1.5 Workshops

Bitcoin Basics and Bitcoin & Bitcoin Layers follow the same terms as consulting sessions. Group bookings of 10 or more may have additional terms. Workshops support up to 25 participants.

1.6 No-cost discovery and introductory calls

Complimentary discovery and 10-minute intros are a courtesy and create no obligation until a paid booking is confirmed in writing.

1.7 Recordings

Block9 may, with consent, record sessions for quality or reference. Block9 is not obligated to provide recordings, and a missing recording is not grounds for a refund.

1.8 CRM, AI, and multi-phase engagements

Where a written proposal exists, its refund terms control. Deposits and milestone payments are non-refundable once the corresponding phase has commenced. If a client terminates mid-phase, Block9 invoices for work performed through the termination date.

2. Orange Case

All Orange Case payments are non-refundable. Rescheduling requires at least two (2) weeks' calendar notice (U.S. Central Time) to support@block9.app. Travel expenses billed separately are non-refundable once incurred or pre-paid. Hardware is typically client-provided. Physical goods supplied by Block9 are subject to merchandise terms; opened items are non-returnable.

3. Merchandise

Most merchandise is custom or print-on-demand and non-returnable. Where returns are permitted, you have 14 days from receipt (carrier delivery or hand-off). Email support@block9.app with order number; unapproved returns are not accepted. Approved refunds exclude original shipping unless Block9 is at fault, and process in 7–14 business days. Damaged or incorrect items: email within 14 days with photographs.

• Custom or print-on-demand merchandise (including Printify or comparable vendors) is non-returnable except where required by law or defective due to Block9 error.
• Resold products: Block9 is not liable for manufacturer defects; we will help direct the claim.
• Sale items, gift cards, and merchandise paid in cryptocurrency are non-returnable except for Block9 error (crypto refunds follow Section 7).
• A delayed-order cancellation right and lost-shipment replacement or refund are set out in the Shipping Policy and are not overridden by the “no refunds” language here.

4. Affiliate products

Purchases through Amazon, SoloSatoshi LLC, Ryder, Ledger, Based Trading Cards providers, and similar partners are made on the partner's platform. Returns and warranties are the partner's. Block9 may earn a commission; that does not change the price you pay.

5. Hardware

Hardware carries only the manufacturer's warranty. Block9 is not responsible for defects, lost devices, firmware issues, or compromise after a session.

6. Gift cards

Non-refundable. Funds do not expire for five (5) years from purchase, or longer if your state's law requires. Where state law prohibits expiration, that law controls.

7. Cryptocurrency payments and refunds

You are solely responsible for sending the correct amount, to the correct address, on the correct network, with sufficient fees. Cryptocurrency transactions are irreversible. Where a refund is required by law or issued at Block9's discretion, it is calculated in U.S. dollars based on the USD value at the time of the original transaction and issued via ACH, check, or another fiat method. Block9 does not issue refunds in cryptocurrency. You accept the exchange-rate risk.

8. Client protections

Block9 will never ask for seed phrases, private keys, login credentials, screen-shares of recovery materials, or cryptocurrency sent to any address other than a confirmed Block9 invoice address. If you receive such a request, do not respond — email support@block9.app.

9. General

Requests must be in writing to support@block9.app. Do not initiate chargebacks for services rendered or non-refundable items. Fraudulent chargebacks may result in account suspension and collection of the disputed amount plus reasonable fees.